Milad Restaurant (مطعم ميلاد), Al Arid, Riyadh, Saudi Arabia. This policy covers the customer messaging assistant that answers messages sent to our WhatsApp number and to our Instagram account @miladsaudi, and the staff panel at asistan.miladfastfood.com.

• Your WhatsApp phone number, or your Instagram-scoped user ID.
• Your public profile name and Instagram @username.
• The messages, photos and voice notes you send us, and our replies, with their timestamps.
• Details you choose to give us in the chat, such as your name, a delivery area or a complaint.

We do not receive your password, contacts, followers, posts or payment details. Online orders are placed on our separate ordering website, not through this assistant.

• To answer your questions about our menu, prices, opening hours, location and services.
• An AI assistant writes the first reply. When it cannot help, or when you ask for a person, our staff take over the conversation.
• To follow up on complaints, catering and event requests.
• We do not use your messages for advertising, we do not sell them, and we do not send you promotional messages you did not ask for.

• Meta (WhatsApp and Instagram) delivers the messages.
• Supabase stores conversations in our database.
• Anthropic (Claude) generates the assistant's replies and reads photos you send.
• OpenAI converts voice notes to text.

We keep conversations for as long as they are needed to serve you and handle any follow-up. Staff can delete a conversation at any time, and we delete your data when you ask us to.

To see or delete your data, send us a message saying "delete my data" on WhatsApp or Instagram, or call us on 9200 17587. We delete the conversation, your messages and your profile details within 30 days.

If the Instagram business account disconnects this app, the access token and account details we store are deleted automatically.

Data is sent over encrypted connections. Only authorised restaurant staff can sign in to the panel, and access keys are kept on our server only.

We will update this page if this policy changes. Last updated: 6 October 2026.